Delete your data

You can disconnect any account or delete your Skalytics account and everything in it at any time.

Disconnect Google, Facebook or Instagram

1. Sign in at app.skalytics.ai or open the Skalytics phone app.
2. Go to Account, then Connected accounts.
3. Click Manage next to Google or Facebook & Instagram, then Disconnect.

When you disconnect, Skalytics deletes the access tokens for that account straight away and stops reading new data. Numbers already imported stay in your account history until you ask us to delete them (see below).

You can also remove Skalytics from the other side: in Facebook go to Settings & privacy → Settings → Apps and websites, or in your Google Account go to Security → Your connections to third-party apps & services, and remove Skalytics. Skalytics can then no longer read anything from that account. To delete the data already imported, email us as described below.

Delete your whole Skalytics account

Email support@skalytics.ai from the email address you sign in with and ask us to delete your account, or only the data from one connected account. We confirm by email and delete your account, connected accounts, imported marketing data and website leads within 30 days. Copies in encrypted backups are removed when those backups expire, within a further 30 days.